We want you to love every pair you buy from Sneaker Stations. If something isn't right, we're here to make it easy.
Return Eligibility
You can return an item within 7 days of delivery if it meets the following conditions:
- The item is unworn and in its original condition
- All original tags are attached
- The item is in its original packaging (box, dust bag, etc.)
- The item was not purchased during a final sale or clearance event
We cannot accept returns for:
- Items that have been worn, washed, or altered
- Items without original tags or packaging
- Items marked as “Final Sale”
- Socks, insoles, or other hygiene-sensitive accessories
How to Initiate a Return or Exchange
- Contact us via our Contact page within 7 days of receiving your order.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our team will review your request and send you a Return Authorisation (RA) number within 1–2 business days.
- Pack the item securely in its original packaging and include the RA number on the outside of the parcel.
- Ship the item to the address provided by our team.
Exchanges
Want a different size or colour? We offer free size exchanges within 7 days of delivery, subject to stock availability.
- If your preferred size is in stock, we'll dispatch the replacement once we receive and inspect the returned item.
- If your preferred size is out of stock, we'll issue a full store credit or refund.
Refunds
- Refunds are processed within 5–7 business days after we receive and inspect the returned item.
- The refund will be credited to your original payment method.
- COD orders will be refunded via bank transfer — please provide your bank details when initiating the return.
- Original shipping charges (if any) are non-refundable.
Return Shipping Costs
| Reason for Return | Who Pays Return Shipping? |
|---|---|
| Wrong size / change of mind | Customer |
| Defective or damaged item | Sneaker Stations (we arrange pickup) |
| Wrong item sent | Sneaker Stations (we arrange pickup) |
Defective or Incorrect Items
If you received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We'll arrange a free pickup and send you a replacement or full refund at no extra cost.
Questions?
Our team is happy to help. Contact us and we'll get back to you within 24 hours.